Refund Policy

Pawsh Pets Refund Policy

At Pawsh Pets, a division of Glitz-N-GLAM Co. Inc., we are dedicated to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, our refund policy is designed to ensure a fair and straightforward process.

Eligibility for Refunds
 

• Refunds are available for items returned within 15 days of receipt.

• Items must be unused, in their original packaging, and in a condition suitable for resale.

• Damaged or defective items reported within the return window are eligible for full refunds or exchanges.
  Note: Customized or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.

Initiating a Refund
 

 

• To request a refund, please contact our customer service team via email at: furryfriends@pawshpets.love within 15 days of receiving your order.
  
  You will receive instructions on how to return your item, including the use of our authorized third-party return address.

Return Shipping Costs
 

• Customers are responsible for paying the shipping costs for returns unless the item is defective, damaged, or incorrect.

• For returns due to damaged or incorrect items, we may cover the return shipping costs. Proof of damage or error may be required.

Return Conditions
 

• Returned items must be unused, in their original packaging, and in a condition suitable for resale.

• Items damaged or used beyond normal inspection are not eligible for return.

• Customized or personalized items are not eligible for return or exchange unless they arrive damaged or defective.

Processing Refunds
 

• Once the returned item is received and inspected, refunds will be processed to the original payment method within 7-10 business days.

• Refunds may be subject to a restocking fee at our discretion.

Partial Refunds

Partial refunds may be granted for items showing signs of use, missing accessories, or damaged packaging that affects resale value.

Exchanges

If you received a damaged, defective, or incorrect item, you may request an exchange instead of a refund.

Contact Us

For questions, to initiate a return, or for further assistance, please contact our customer service via email at: furryfriends@pawshpets.love